1. General Refund Policy
Summit Strategy AI provides account set up and immediate access to cloud software. Because set up work begins straight away and access is supplied immediately, fees are generally not refundable except as set out in this Policy or where required by law. Nothing in this Policy affects your statutory rights.
2. £200 Set up Fee
The one-time set up fee of £200 GBP pays for setting up and provisioning your account and its associated infrastructure. Once set up has been completed, the set up fee is non-refundable.
3. Your 14-Day Cancellation Right (UK Consumers)
Under the Consumer Contracts Regulations 2013, consumers normally have 14 days to cancel. At checkout you expressly ask us to start set up and supply the Service immediately, and acknowledge that:
- you lose the right to cancel the set up service once it has been fully performed;
- you lose the right to cancel the supply of digital content once access has begun; and
- if you cancel within 14 days, we will refund any amount paid for set up not yet completed and for unused subscription days, less a proportionate amount for what has already been supplied.
To stop future payments, use Dashboard → Settings → Cancel membership (or cancel the automatic payment in your PayPal account). To claim a refund within the 14-day period, email us at the address below. Approved refunds are returned to the original payment method through PayPal (or Stripe).
4. Trading Performance & Prop Firm Losses Excluded
We do not issue refunds based on trading results, market performance, or prop firm evaluations. By using Summit Strategy AI, you acknowledge that trading carries inherent financial risk. The following scenarios strictly do NOT qualify for refunds:
- Trading losses, slippage, or account drawdowns.
- Breached evaluation challenges or lost funded accounts at proprietary trading firms.
- Dissatisfaction with market performance or individual trading strategy results.
- Failure to configure webhooks or alerts properly on third-party platforms.
5. Limited Exception for Major Infrastructure Outages
The only narrow exception to our strict no-refund policy is in the event of a critical, continuous backend system failure directly attributable to Summit Strategy AI servers. You may be eligible for a pro-rated account credit or partial refund if:
- The core Summit Strategy AI routing infrastructure suffers a continuous, uninterrupted outage exceeding 24 consecutive hours.
- A verified, documented bug within Summit Strategy AI backend logic directly causes a failure to deliver the subscribed execution service.
Outages or disruptions caused by third-party broker terminal disconnects, TradingView alert lag, or external network provider issues do not qualify for refunds.
6. Chargeback & Dispute Policy
Please contact us before raising a dispute with your bank so we can try to resolve the issue quickly. If a chargeback is raised, we may suspend access to the account while it is investigated, and we will respond to the dispute with records of your purchase, consent and usage.
7. Partner & Affiliate Commission Revocation
In the event that a customer purchase is refunded or disputed via chargeback, any associated affiliate commission credited to the referring partner will be immediately revoked and deducted from the partner's unpaid balance.
8. Contact Us
If you have questions regarding this Refund Policy, please contact our billing team at Support@SummitStrategy.co.uk.