Frequently Asked Questions

No. Summit Strategy AI utilizes a 100% cloud-native infrastructure. You do not need to leave your computer on or rent a Windows VPS. Once configured, our backend handles the 24/7 execution automatically.

Due to the immediate access provided to our proprietary execution network, we operate a strict no-refund policy on active billing cycles. However, you can cancel your subscription at any time, and your access will continue until the end of your current cycle.

Most users are fully operational within 10 minutes. Simply create your account, connect your MetaTrader credentials, select a strategy, configure your risk parameters, and you're live. No downloads, no installations, no complex configurations.

Nothing changes on your end. Because Summit Strategy AI runs entirely in the cloud, your trading continues uninterrupted regardless of your local internet connection, power outages, or device status. Our infrastructure maintains 99.9% uptime across globally distributed servers.

Yes. The Summit Strategy AI dashboard is fully responsive and works on any modern browser across desktop, tablet, and mobile devices. You can monitor your accounts, review execution logs, and adjust risk settings from anywhere.

We currently support both MetaTrader 4 (MT4) and MetaTrader 5 (MT5). Our system allows for seamless cross-platform copying (e.g., MT4 master to MT5 slaves).

Security is our highest priority. We utilize AES-256-GCM encryption for all broker passwords and API tokens. Credentials are only decrypted ephemerally in active memory at the exact moment of execution and are never stored in plain text.

Absolutely. Depending on your subscription tier, you can connect multiple MT4 and MT5 accounts across different brokers simultaneously. Each account gets its own independent risk profile, allowing you to run different strategies or lot multipliers on each one.

Our cloud infrastructure is optimized for low-latency execution. Typical order dispatch times range from 50ms to 200ms depending on your broker's server location and market conditions. We continuously monitor and optimize our routing to ensure the fastest possible fills.

No. Summit Strategy AI connects to your broker account directly via secure cloud APIs. There is no EA to install, no DLL to configure, and no terminal that needs to remain open. Everything runs server-side.

Yes. Summit Strategy AI features built-in asymptotic drawdown protection. You can configure a daily loss cap, and our system will automatically scale down your lot sizes or halt trading entirely if you approach your limit, protecting your account from violations.

To protect our users from compliance violations, our execution engine introduces microscopic execution jitter (10-150ms delays) and fractional lot randomization. This ensures your trading footprint remains entirely unique and organic to broker matching engines.

Summit Strategy AI is compatible with all major prop firms that provide MT4 or MT5 credentials, including FTMO, MyForexFunds, The Funded Trader, True Forex Funds, E8 Funding, and many others. If your prop firm gives you MT4/MT5 login credentials, it works with Summit Strategy AI.

We offer three risk modes: Fixed (static lot size per trade), Proportional (lot size scales with your account balance), and Asymptotic (lot size decreases as you approach your configured drawdown limit). The Asymptotic mode is specifically designed for prop firm challenge protection.

You can route any PineScript strategy or chart alert directly to your Summit Strategy AI accounts using our custom Webhook URLs and structured JSON payloads. You control the symbol mapping and risk parameters directly from your dashboard.

Our webhook accepts a simple JSON structure including fields for action (buy/sell/close), symbol, and optional parameters like lot size and stop loss. Example: {"action": "buy", "symbol": "EURUSD", "risk": 1.0}. Full documentation and payload templates are available in your dashboard.

Unfortunately, TradingView requires a paid plan (Pro, Pro+, or Premium) to send webhook alerts. This is a TradingView limitation, not a Summit Strategy AI one. Once you have a paid TradingView plan, our webhook integration works seamlessly.

We accept all major credit and debit cards (Visa, Mastercard, Amex) via Stripe. Cryptocurrency payments (USDT/USDC) are also supported for users who prefer decentralized payment options.

Yes. You can upgrade your plan instantly, and the price difference will be prorated for the remainder of your billing cycle. Downgrades take effect at the start of your next billing cycle, so you retain access to your current tier's features until then.

We offer a Starter tier that allows you to explore the dashboard, connect one account, and access our TradingView webhook strategy at no cost. This lets you experience the platform before committing to a paid plan for our proprietary AI strategies.

Yes. From time to time we release promotional codes through our affiliate partners and community channels. You can redeem any valid promo code directly from the Billing page in your dashboard to unlock tier upgrades or discounts.

Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Our infrastructure runs on enterprise-grade cloud providers with SOC 2 compliant data centers. We never share, sell, or expose your personal data or trading activity to third parties.

Absolutely. You can request a full account deletion from your Settings page. Upon deletion, all your personal data, broker credentials, trade history, and execution logs are permanently purged from our systems within 30 days in accordance with GDPR requirements.